A2P 10DLC COMPLIANCE

Effective Date: 11/30/2025
Last Updated: 11/30/2025

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SECTION 1 — INTRODUCTION

A2P 10DLC (Application-to-Person 10-Digit Long Code) is the U.S. carrier compliance framework that governs business text messaging.

Mobile carriers require all businesses using SMS—including ServiceIQ Pro customers—to register, verify, and follow messaging guidelines to ensure safe and compliant communication with consumers.

This page outlines ServiceIQ Pro’s A2P compliance rules, responsibilities, and expectations for all users of the platform.

SECTION 2 — WHY A2P COMPLIANCE MATTERS

A2P registration:

Protects your business from message blocking
Ensures higher deliverability rates
Reduces carrier filtering and spam labeling
Validates your brand as a legitimate sender
Required for ALL business texting in the U.S.

Unregistered traffic may result in:

Message failures
Carrier surcharges
Number shutdown
Account suspension

SECTION 3 — SERVICEIQ PRO’S ROLE IN A2P COMPLIANCE

ServiceIQ Pro helps customers:

Register their business
Register their phone number(s)
Submit required campaign details
Maintain compliance through automation tools

However, ServiceIQ Pro does not:

Override carrier rules
Guarantee message delivery
Provide legal compliance advice
Accept responsibility for user misuse of SMS tools

The user holds ultimate responsibility for following A2P rules.

SECTION 4 — WHAT USERS MUST PROVIDE FOR A2P REGISTRATION

To activate SMS through ServiceIQ Pro, users must provide:

Legal business name
EIN or SSN (for sole proprietors)
Business address
Business website
Example messages
Opt-in method
Opt-out instructions
Industry classification

Failure to provide accurate information may result in registration rejection or delays.

SECTION 5 — REQUIRED OPT-IN METHODS

All users must collect valid prior consent before texting contacts.

Valid opt-in methods include:

Web forms with consent checkbox
SMS keyword opt-in (e.g., “Text YES to subscribe”)
Digital agreements
In-person, documented consent

Invalid opt-in methods include:

Purchased lists
Directory scraping
Uploading unverified contacts
Auto-subscribing clients without permission

Contacts must know:

WHO you are
WHAT you will text them
HOW to opt out

SECTION 6 — REQUIRED OPT-OUT LANGUAGE

All SMS campaigns must include a clear opt-out option such as:

“Reply STOP to unsubscribe”
“Text STOP to stop receiving messages”

Carriers require this for every campaign type.

ServiceIQ Pro workflows automatically include opt-out support, but users must maintain compliance with content.

SECTION 7 — PROHIBITED SMS CONTENT

The following content is strictly prohibited under A2P 10DLC:

SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco)
Fraud, phishing, or deceptive practices
Illegal substances
Get-rich-quick or deceptive financial claims
Unapproved affiliate links
Adult content
Unverified political messaging
Harassment or spam

Violation may result in:

Number suspension
Carrier blocks
Account shutdown
Reporting to governing bodies

SECTION 8 — TEMPLATE & CONTENT GUIDELINES

Every message must:

Clearly identify the sender (“This is …”)
Use compliant wording
Be relevant to recipient intent
Avoid excessive frequency
Avoid misleading content
Include opt-out instructions if required

Example of a compliant message:
“Hi , this is . Your appointment is confirmed for tomorrow at 3 PM. Reply STOP to unsubscribe.”

SECTION 9 — USERS ARE RESPONSIBLE FOR THEIR OWN COMPLIANCE

By using ServiceIQ Pro’s SMS tools, the user agrees to:

Obtain consent from all contacts
Send only compliant messages
Maintain clear opt-out paths
Use accurate business information
Avoid prohibited content
Monitor delivery and carrier feedback

ServiceIQ Pro is not liable for fees, penalties, or carrier actions caused by user violations.

SECTION 10 — CHARGEBACKS & DISPUTES

Initiating a chargeback does not cancel your subscription.

If a chargeback occurs:

Your account may be suspended
All automations may stop immediately
Outstanding balances may be forwarded for collection

We always recommend contacting support first to resolve billing questions.

SECTION 11 — SERVICEIQ PRO'S INTERNAL COMPLIANCE SAFEGUARDS

ServiceIQ Pro maintains:

Automated opt-out systems
Duplicate message filtering
Rate-limiting tools
Audits of high-risk traffic
Message review upon request
Automated carrier error monitoring

These tools support compliance but do not replace user responsibility.

SECTION 12 — CHANGES TO A2P POLICY

Carrier rules change frequently.
ServiceIQ Pro may update this page at any time to reflect new regulations or system requirements.

FAQs

Do I have to register for A2P to use SMS?

Yes — U.S. carriers require registration for all business texting.

Can I text customers without their permission?

No. Consent is mandatory.

Does ServiceIQ Pro register my business for me?

We assist with the process but cannot guarantee approval.

Why are my messages failing?

Possible reasons include unregistered traffic, non-compliant content, or carrier filtering.

Do I need opt-out instructions?

Yes — “Reply STOP to unsubscribe” must be supported.

Are fines possible?

Yes — though rare, carriers can fine businesses for repeated violations.

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