COOKIE POLICY

Effective Date: 11/30/2025
Last Updated: 11/30/2025

Growth.

Efficiency. Innovation. Empowerment.

SECTION 1 — INTRODUCTION

This Cookie Policy explains how ServiceIQ Pro (“ServiceIQ Pro,” “we,” “our,” “us”) uses cookies and similar tracking technologies on our website and within the ServiceIQ Pro platform (“Services”)

By continuing to use the Services, you agree to the use of cookies as described in this policy.

If you do not agree, you may adjust your browser settings or decline non-essential cookies through our Cookie Banner.

SECTION 2 — WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website.
They help websites function correctly, remember preferences, and improve performance.

Types of cookies include:

Essential cookies – required for the website to function
Performance cookies – measure site usage
Functional cookies – remember your preferences
Analytics cookies – track behavior for insights
Marketing cookies – used for advertising or retargeting

SECTION 3 — HOW WE USE COOKIES

ServiceIQ Pro uses cookies to:

Operate and secure the platform
Enable login sessions
Improve user experience
Analyze site performance and usage
Store user preferences
Deliver chat support
Provide marketing insights

We do not use cookies to collect sensitive personal information.

SECTION 4 — TYPES OF COOKIES WE USE

A. Strictly Necessary Cookies

Used for:

Login and authentication
Session management
Page navigation
Security

These cookies cannot be disabled.

B. Analytics & Performance Cookies

Used to understand:

Page views
Click behavior
Traffic sources
Session duration

Examples:

Google Analytics
GHL Website Builder Analytics
Heatmap/behavior tools (if enabled)

C. Functional Cookies

Used to remember:

Form inputs
Chat conversations
User-selected preferences

D. Marketing & Advertising Cookies

Used for:

Retargeting
Tracking ad conversions
Personalizing marketing campaigns

Examples:

Facebook Pixel
Google Ads
TikTok Pixel (if added)

You may disable these through the banner.

SECTION 5 — THIRD-PARTY COOKIES

ServiceIQ Pro uses cookies set by third-party vendors. These include:

Go High Level (platform infrastructure)
Amazon Web Services
Google
Meta (Facebook/Instagram)
Email/SMS providers
Retargeting networks

These vendors may collect anonymous or aggregated data for their own analytics.

We do not control third-party cookies, and they are governed by the privacy policies of each provider.

SECTION 6 — COOKIE CONSENT

When you first visit the ServiceIQ Pro website, a Cookie Banner appears.

You may choose to:

Accept all cookies
Reject non-essential cookies
Manage cookie preferences

Your settings will be stored using a consent cookie for future visits.

Users in regions requiring explicit consent (EU, UK, Canada, etc.) will receive a stricter banner.

SECTION 7 — HOW TO MANAGE OR DISABLE COOKIES

You may manage cookies by:

A. Using the Cookie Banner Controls

Enable or disable analytics, functional, or marketing cookies

B. Adjusting Browser Settings

You may disable cookies using browser controls.
Common instructions can be found for:

Chrome
Safari
Firefox
Microsoft Edge

Warning:
Disabling certain cookies may affect platform performance and login functionality.

SECTION 8 — DO-NOT-TRACK (DNT) SIGNALS

ServiceIQ Pro currently does not respond to DNT signals due to lack of industry-wide standards.

SECTION 9 — DATA COLLECTED VIA COOKIES

Cookies may collect:

Device type
Browser type
IP address (masked in some regions)
Pages visited
Session duration
Click behavior

We do not use cookies to store:

Passwords
Credit card information
Sensitive personal data

SECTION 10 — SHARING INFORMATION COLLECTED THROUGH COOKIES

Data collected may be shared with:

Analytics and ad networks
Platform providers
Security and fraud detection partners

We do not sell cookie data.

SECTION 11 — CHANGES TO THIS COOKIE POLICY

We may update this policy at any time.
Updates will be posted with a revised “Last Updated” date.

FAQs

Do I have to accept cookies?

No — only essential cookies are required. All others are optional via the banner.

Are cookies used to track personal data?

No. Cookies track anonymous or behavioral data but not sensitive information.

Does ServiceIQ Pro sell cookie data?

Absolutely not.

Why do I need to accept cookies for login?

Session cookies are required to keep you logged in and secure.

Can I change my preferences later?

Yes — you can reopen the Cookie Banner from the footer link “Cookie Settings.”

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